MRI Full Service Contracts
Preventive maintenance, corrective labor, travel and a named parts scope on MRI systems, in one annual number. Every major component is priced as its own line rather than folded into a default, so you can see what you bought. Quoted per system, never off a template. Veteran-owned.
What Full Coverage Includes
The Exclusions Are the Product
Any provider can list what is included. What tells you whether a quote is real is whether the exclusions are written as plainly as the inclusions. Ours are. Compare this against a PM only agreement before you decide.
Everything a PM only agreement covers sits inside this one. The visits, the measurements and the documentation are the floor here, not the product.
When something breaks, the labor to diagnose and repair it is inside the agreement. No quote, no approval cycle, and no argument about hours while the room sits idle.
Mileage and travel time are inside the number. This matters more than sites expect: travel is what makes a distant call expensive, and it is the line most often left out of a comparison.
Which parts are covered is named subsystem by subsystem, with any caps stated as actual numbers. Major components are priced as named lines rather than folded into a default.
The agreement states what response you bought, what starts the clock and what satisfies it. Remote support, phone support and an engineer on site are three different products.
A report after every visit and a summary at renewal covering what failed, what it cost and what the system is likely to need next. That record decides the next scope instead of a sales conversation.
MRI Subsystems the Agreement Names
Ask Any Provider These Six Questions
A cold head, a gradient amplifier, a gradient coil, receive coils. A quote that cannot answer all six is not comparable to one that can, and the gap is always in your supplier's favour. Same questions apply to a CT contract.
Cold head, compressor, helium circuit and flex lines, level monitoring, and the quench and vent path. This is the most expensive thing to get wrong in an MRI agreement. Cryogen supply and fills can be written in or left out, and the agreement has to say which. See cold head replacement and helium fills.
Gradient amplifier, gradient coil and gradient cooling. Gradient faults show up as image distortion and as thermal shutdowns partway through a busy day, not as a system that refuses to start.
RF amplifier, body coil, preamplifiers and the transmit and receive path. Low signal to noise and failed uniformity checks usually start here, and they are found at survey rather than at the console.
Surface coils, connectors, plugs and cabling. Coils are consumable in practice even though nobody budgets for them that way, so whether they sit inside the agreement changes the price materially.
Table drive, landmarking, docking and positioning accuracy. A table fault stops scanning as completely as a magnet fault and gets a fraction of the attention when scope is being written.
Pumps, heat exchanger, flow and temperature control, and filtration. A surprising share of MRI downtime actually originates here, and it is frequently written off as a facilities problem.
How an Agreement Gets Built
Send us the system and its history
Make, model, install year, site, volume, and what has failed in the last two years. Failure history is the most useful number in the whole conversation and the one sites most often do not have to hand.
We propose a coverage scope
Subsystem by subsystem, with major components named individually and any caps written as numbers. You will be able to see exactly what you are buying and what you are not.
We quote it against the alternative
The same system priced as PM only alongside it, so you can see what the coverage is actually costing. If PM only is the better buy at your volume, that is what we will tell you.
Report every visit, review every year
What failed, what it cost, and what the system is likely to need next. At renewal that record sets the scope instead of a sales conversation.
Frequently Asked Questions
PM, corrective labor, travel and a named parts scope in one annual number. What separates a real quote from a brochure is whether the major components - cold head, gradient amplifier, gradient coil, receive coils - are each named as in, out or capped. Ours are named individually.
It is quoted as its own line rather than assumed either way. Cryogen is the most expensive thing to leave ambiguous in an MRI agreement. We price it deliberately, and you will see the number. See cold head replacement.
Only if the agreement says so. Coils get dropped, pinched in the table and worn out at the connector, so in practice they are consumable. Whether they are inside, outside, or repair-not-replace changes the price materially.
Whatever the agreement states, and the agreement will also state what starts the clock and what satisfies it. We do not publish a number here, because a response time without those two definitions attached is not a commitment.
It depends entirely on your failure history and volume. We quote the same system as PM only alongside the full contract so you can see the difference. If PM only is the better buy for you, we will say so.
FDM holds the agreement and is the party responsible to you under it. The engineers who attend are FDM's own and contracted engineers, which is standard in independent service and worth knowing up front.
Yes, and on a magnet at field it is worth doing. A fill and a cold head interval that are on the agreement calendar are planned work. The same items discovered at an alarm are an outage.
Make, model, field strength, install year, site address, scan volume, and what has failed in the last two years. The failure history is the number that matters most and the one sites least often have ready.
Send us the system and we will quote the agreement
Request a helium quote
We reply by the next business day.
Where We Hold Contracts
Service contracts are on-site work, so they run where FDM's engineers are. These are the states. If your system is outside them, call 615-479-5572 and ask before assuming the answer is no.