The Injector Uptime Program
Most departments do not lose money on injector maintenance because the work is expensive. They lose it because getting the work approved, scheduled and invoiced takes three people and six weeks. This program removes that. Your syringes and your injector maintenance come from one company, on one purchase order, at a price you are told up front.
How the Program Works
Tell us what you run
Your injector model, the part number on your syringe box, and roughly how many contrast studies a month you do.
One quote, one number
A firm price covering the kits and the PM, travel included. You can pull the PM number yourself from our instant quote tool.
One PO covers both
The maintenance rides on the supply order your purchasing department already signs. Net 30, blanket POs welcome.
Stop ordering and it ends
No annual fee, no term, no cancellation penalty. Coverage runs while you are ordering.
You Can Price the PM Yourself Right Now
Pick your injector and a date. The tool shows the firm price with travel included before you ever talk to anyone.
What You Get
Injector preventive maintenance
A field service report for your records after every visit.
Firm pricing with travel included
Quoted before you commit. What you see is what you pay.
A reduced labor rate
On unplanned service calls, when something goes down between visits.
Priority scheduling
You go to the front of the queue, not the back of someone else’s.
Your syringes and tubing
Matched to your exact injector and confirmed before shipping.
One purchase order
Covering all of it, if that is easier for your purchasing department.
Problems We Hear Every Week
"Every service call turns into a new quote and a new PO."
The injector faults, and before anyone can be dispatched there is a quote to request, a requisition to open and an approver to route it through. None of that is anybody's fault. The machine is down for all of it.
Put your maintenance on the same purchase order as your syringes. One line, one approval, and the work is already authorised when you need it.
"Our PM keeps getting deferred."
Not because anyone thinks it is optional. Because supplies go through purchasing without much friction and service goes somewhere harder, and the easier paperwork wins every budget cycle. Then the accreditation survey asks for the maintenance record.
We can quote the PM inside the supply order, which is the version that gets signed.
"I never know what a service call is going to cost."
Hourly rates, travel, mileage, a parts quote that arrives separately. You cannot budget it and you cannot defend it to finance.
Our injector PM is quoted as a firm price with travel included. What you see is what you pay, and you can get that number yourself from our instant PM quote tool without calling anyone.
"We have one vendor for syringes and another for service."
The company that ships your kits has never seen your injector. The service company has no idea what disposables you run. When something does not fit or does not seat, each one points at the other.
One company supplies the kit and maintains the machine, so there is nobody to point at.
"When we go down, we go to the back of someone's queue."
A down injector cancels contrast studies for the day. Patients get rescheduled, slots go unfilled, and the department absorbs it quietly.
Customers on the program get priority scheduling and a reduced labour rate on unplanned calls.
"We looked at a service contract and it did not make sense."
An annual contract bills you whether or not anything breaks. In a quiet year you feel like you paid for nothing. In a bad year the vendor feels the same way. Both sides end up resenting it.
There is no annual fee and nothing to sign. You buy a consumable you were buying anyway, and the maintenance rides along with it. Stop ordering and it simply ends.
Frequently Asked Questions
No. There is no annual fee, no term and no cancellation. Coverage runs while you are ordering and ends when you stop, with no penalty.
Yes. The kits we supply hold their own FDA 510(k) clearance and are manufactured under ISO 13485. We will give you the clearance number and the manufacturer before you order.
No, and you do not need our service to buy syringes. They work better together, but neither depends on the other.
Parts are quoted separately and we always quote before ordering. We will offer you the best possible price on parts.
Yes. We will quote you for supplies on their own and the price reflects that. If you would rather we covered the maintenance as well, say so and we will quote that version too so you can compare the two side by side.
We cover the central and southeastern US directly and work with partners elsewhere. Tell us where you are and we will tell you what we can do.
Tell us and we will re-quote it. There is no penalty and nothing to cancel. We will work with you to determine your needs and let you know what solutions we can offer.
Medrad Stellant CT, Spectris and Spectris Solaris, including platforms Bayer has retired. Ask us about others.
One Number for Supplies and Maintenance
Request a quote
We reply by the next business day.
Our Other Injector Services
Service Coverage
FDM Enterprises provides MRI, CT and contrast injector service, repair and calibration across the central and southeastern US.