Frequently Asked Questions
Equipment Service & Repair
We provide maintenance, calibration, repair, and parts services for MRI scanners, CT scanners, and contrast injectors (Medrad Stellant and Spectris Solaris systems). We specialize in GE and Siemens MRI platforms and GE CT systems.
Our field service engineer travels on-site to hospitals and imaging centers across Tennessee, Alabama, Kentucky, Georgia, Indiana, Missouri, Mississippi, Ohio, North Carolina, South Carolina, and surrounding states. Our home base is in Mt. Juliet, Tennessee (greater Nashville area).
We primarily service GE and Siemens MRI systems and GE CT scanners. For injectors, we service Medrad Stellant and Spectris Solaris systems. If you have a different brand, contact us and we'll let you know if we can help.
A typical PM visit includes a full system inspection, calibration verification, cleaning of critical components, software checks, error log review, and a detailed report of findings. For injectors, we also perform syringe detection tests, pressure checks, and seal inspections.
Our rates are typically a fraction of what GE, Siemens, or Bayer charge for OEM service contracts. You deal directly with the expert — no corporate bureaucracy, no middlemen, no hidden fees. We offer transparent, project-based pricing.
Yes. We diagnose and resolve Stellant error codes including common codes like 3016 (plunger/motor sync failure), 867 (syringe size sensor fault), 2115 (calibration/limit switch issue), and many others. Visit our Stellant Error Codes page for a full reference guide.
Yes. We source and install OEM-quality replacement parts for MRI scanners, CT scanners, and injectors — including X-ray tubes, detectors, boards, power supplies, cooling components, injector seals, and syringe assemblies.
MRI-Safe Titanium Tools
Yes. Our tools are made from Grade 5 (6AL-4V) titanium, which is non-magnetic and non-ferrous. They will not be attracted to the MRI magnet and are safe to use in and around MRI environments. They are used by hospital technicians and biomedical engineers who need to work near MRI scanners.
No. Titanium is sparking — it can produce sparks on impact, similar to steel. Our tools should not be used in environments that require non-sparking tools (such as around flammable gases or explosive atmospheres). They are specifically designed for MRI-safe use, not non-sparking applications.
We carry a full range of professional-grade titanium hand tools: screwdrivers (flat, Phillips, hex), pliers (slip joint, needle nose, diagonal cutters), combination wrenches (SAE and metric), Allen keys (SAE and metric), Torx keys, sockets (3/8" drive, metric and SAE), socket accessories (extensions, ratchets, adapters), measuring tools, and complete tool sets (up to 40+ pieces).
Our titanium tools are compatible with all MRI manufacturers including GE, Siemens, Philips, Hitachi, Canon, and Toshiba. They are safe to use in any MRI environment regardless of the scanner brand or field strength.
Our primary customers are hospital biomedical technicians, MRI service engineers, imaging equipment field service techs, and facilities maintenance teams who need to perform work in or near MRI scan rooms. We also sell to semiconductor cleanroom facilities, marine/diving operations, and EOD/bomb disposal teams.
Both. You can buy individual tools in specific sizes (for example, a single 10mm titanium combination wrench or a single T25 Torx key) or complete sets. Our tool sets range from 6-piece screwdriver sets to 40-piece comprehensive MRI tool kits.
Grade 5 titanium (also called Ti-6Al-4V) is the most widely used titanium alloy. It contains 6% aluminum and 4% vanadium. It offers an excellent combination of strength, light weight, and corrosion resistance. It is non-magnetic and non-ferrous, making it ideal for MRI environments. It's the same alloy used in aerospace, medical implants, and military applications.
Ordering, Shipping & Returns
Yes. We offer free shipping on all orders over $200 within the United States. Orders under $200 ship at a flat rate. Most orders ship within 24 hours of purchase.
Standard shipping is 4–5 business days within the United States. Most orders are packed and shipped within 24 hours of being placed. You'll receive tracking information by email once your order ships.
Currently we only ship within the United States. We do not offer international shipping at this time.
We accept returns within 30 days of delivery. The product must be in its original condition and packaging. The customer is responsible for return shipping costs. Contact us to initiate a return.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, Shop Pay, and PayPal. For large institutional orders or government purchase orders, contact us directly.
About FDM Enterprises
Yes. FDM Enterprises was founded by U.S. Army veteran Omar Jarrah. We are NaVOBA Certified Veteran-Owned and SAM.gov registered with CAGE code and UEI on file for government contracts.
We are BBB Accredited with an A Rating, NaVOBA Certified Veteran-Owned, SAM.gov Registered (CAGE code and UEI on file), and have been featured in TechNation and ICE magazine. We are trusted by hospitals and imaging centers across the country.
Yes. We are SAM.gov registered and eligible for government contracts. Our CAGE code and UEI are on file. We regularly work with hospitals and medical facilities that require SAM-registered vendors.
Call us at 615-479-5572 or visit our Contact Us page to submit a service request. We'll respond within one business day with availability and a quote for your specific needs.
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