Warranty

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, FDM Enterprises LLC will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. Stripping or rounding of hex keys, screwdrivers, and wrenches is considered normal wear and tear and is not covered under Warranty. Broken ratchet mechanisms due to overuse or misuse are not covered under warranty. Dulling of cutters is considered normal wear and tear and is not covered under the warranty.

This Limited Warranty extends to the original purchaser only and is not transferable. Proof of purchase is required.

What will we do to correct problems?

FDM Enterprises LLC will either replace the product at no charge, using new or refurbished replacement parts, or exchange the product with a new or refurbished product.

How long does the coverage last?

The Warranty Period for Physical Goods purchased from FDM Enterprises LLC is 1 Year from the date of purchase.

A replacement physical good or part assumes the remaining warranty of the original physical good.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

• conditions, malfunctions or damage not resulting from defects in material or workmanship. Normal wear and tear such as stripping, rounding or breaking of tips of the products is not covered by the Warranty. Dull edges of cutters are not covered under warranty.

• conditions, malfunctions or damage resulting from negligence, improper maintenance or modification.

• damaged or destroyed by natural causes including but not limited to lightning, flood, or other natural disaster.

• theft or loss of the Physical Goods.

This Limited Warranty does not cover any shipping charges, handling charges, gift-wrap fees or taxes. You are responsible for and must prepay all shipping charges.

You shall assume all risk of loss or damage to the Physical Good while in transit to FDM Enterprises LLC.

This Limited Warranty is void if the Physical Goods are returned with removed, damaged or tampered labels or any alterations.

What do you have to do?

To obtain warranty service, you must obtain a Return Merchant Authorization (RMA) number and instructions on how to return a product by contacting us.

Deliver the Physical Goods, in either its original packaging or packaging providing an equal degree of protection, including any accessories or documents that shipped with the Physical Goods to the address specified by FDM Enterprises LLC.